Terms & Conditions
Middlesex ProClean LLC
Terms and Conditions
Effective Date: 1/20/2026
These Terms and Conditions govern all cleaning services provided by Middlesex ProClean LLC (“Company,” “we,” or “our”) to the client (“Client”).
1. Scope of Services
The Company provides commercial cleaning services including but not limited to:
office cleaning
restroom sanitation
trash removal
floor cleaning and vacuuming
surface disinfection
common area maintenance
Specific services, schedules, and pricing will be outlined in the service agreement or proposal provided to the Client.
Services outside the agreed scope may require additional charges.
2. Service Access
The Client agrees to provide safe and reasonable access to the premises during scheduled service times.
If cleaners are unable to access the premises at the scheduled time, the Company reserves the right to charge a service call or missed appointment fee.
3. Client Responsibilities
The Client is responsible for:
securing valuables, confidential documents, and fragile items
providing safe working conditions
notifying the Company of hazardous materials or restricted areas
The Company is not responsible for damage to items that are improperly secured or previously damaged.
4. Cleaning Standards
The Company performs cleaning services using industry standard procedures and commercially available cleaning products.
While the Company strives to provide high-quality cleaning services, the Company does not guarantee the complete removal of all stains, bacteria, allergens, or contaminants.
Cleaning services reduce contamination but do not constitute sterilization or medical sanitation services.
5. Medical and Laboratory Facilities
When cleaning medical or laboratory environments:
employees will only clean approved surfaces and common areas
the Company will not handle biohazard waste, sharps containers, or medical waste unless specifically contracted and properly certified
Clients remain responsible for compliance with all medical waste regulations.
6. Chemicals and Safety
The Company uses professional cleaning products and equipment in accordance with safety guidelines recommended by the Occupational Safety and Health Administration and the Centers for Disease Control and Prevention.
Clients may request the use of specific cleaning products, subject to availability and safety considerations.
7. Payment Terms
Payment terms will be specified in the service agreement or invoice.
Unless otherwise agreed:
invoices are due within 15 days of issuance
late payments may incur a late fee of 5% per month
the Company reserves the right to suspend services for unpaid balances
8. Service Cancellation
Either party may terminate the service agreement with 30 days written notice, unless otherwise stated in the contract.
Immediate termination may occur if:
unsafe working conditions exist
illegal activity occurs on the premises
repeated payment defaults occur
9. Liability Limitation
To the fullest extent permitted by law, the Company’s liability for damages related to cleaning services shall not exceed the amount paid for the specific service that resulted in the claim. The Company shall not be liable for indirect, incidental, or consequential damages.
10. Insurance
Middlesex ProClean LLC maintains commercial liability insurance for damages resulting from negligence during cleaning operations.
Proof of insurance can be provided upon request.
11. Force Majeure
The Company shall not be responsible for delays or failure to perform services due to circumstances beyond reasonable control, including:
severe weather
natural disasters
government restrictions
power outages
12. Governing Law
These Terms and Conditions shall be governed by the laws of the
Massachusetts.
Any disputes shall be resolved in the courts located within the Commonwealth of Massachusetts.
13. Acceptance of Terms
By engaging Middlesex ProClean LLC for cleaning services, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions.